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Library Services User Charter

The Library Services User Charter outlines our service commitments to our user community, and the responsibilities and expectations of our users.

We will:

  • treat every user equitably, with dignity and respect
  • ensure that library resources and the wider library environment are kept to a high standard, with any issues reported and resolved expediently
  • implement a range of feedback opportunities for library users, involving them in the development and improvement of the library service
  • use a fair and transparent process for handling complaints and act against inappropriate use of the library space and services
  • provide a professional and friendly service to support the learning and research needs of our user community
  • provide reasonable adjustments and accessibility equipment to support specific learning needs.

You will:

  • treat library staff and other library users with respect, valuing them as equal members of the library community
  • respect the library environment, resources, and equipment
  • engage in opportunities for providing feedback and alert library staff to any problems you encounter with library resources, equipment, and the library space
  • maintain your library account in good standing and follow regulations for the use of online resources.

 

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