Library Services User Charter
The Library Services User Charter outlines our service commitments to our user community, and the responsibilities and expectations of our users.
We will:
- treat every user equitably, with dignity and respect
- ensure that library resources and the wider library environment are kept to a high standard, with any issues reported and resolved expediently
- implement a range of feedback opportunities for library users, involving them in the development and improvement of the library service
- use a fair and transparent process for handling complaints and act against inappropriate use of the library space and services
- provide a professional and friendly service to support the learning and research needs of our user community
- provide reasonable adjustments and accessibility equipment to support specific learning needs.
You will:
- treat library staff and other library users with respect, valuing them as equal members of the library community
- respect the library environment, resources, and equipment
- engage in opportunities for providing feedback and alert library staff to any problems you encounter with library resources, equipment, and the library space
- maintain your library account in good standing and follow regulations for the use of online resources.