Service commitment

Library Services User Charter

The Library Services User Charter outlines our service commitments to our user community, and the responsibilities and expectations of our users.

We will:

• treat every user equitably, with dignity and respect
• ensure that library resources and the wider library environment are kept to a high standard, with any issues reported and resolved expediently
• implement a range of feedback opportunities for library users, involving them in the development and improvement of the library service
• use a fair and transparent process for handling complaints and act against inappropriate use of the library space and services
• provide a professional and friendly service to support the learning and research needs of our user community
• provide reasonable adjustments and accessibility equipment to support specific learning needs.

You will:

• treat library staff and other library users with respect, valuing them as equal members of the library community
• respect the library environment, resources, and equipment
• engage in opportunities for providing feedback and alert library staff to any problems you encounter with library resources, equipment, and the library space
• maintain your library account in good standing and follow regulations for the use of online resources.